Frequently asked questions
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Fair Trade minimizes the exploitation of producers. It provides a safe workplace for workers and farmers in developing countries and ensures a fair return for their labour.
6 principles of fair trade:
- Empowerment of workers and farmers
- No forced labour
- Fair pay
- Protect the environment
- Gender equality
- Safe working conditions.
You can learn more about fair trade and relevant development in Hong Kong via the website of Fair Trade Hong Kong.
We accept all types of credit card payments, apple pay and FPS.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We deliver to Hong Kong.
If you are from other countries, we are happy to deliver you our products as well. Please contact us separately via whatsapp or email to arrange payment and delivery. Thanks.
We offer free delivery to any destination in Hong Kong for order of HK$250 or above. For orders below $250, a flat rate of HK$40 will be charged.
For other countries, we are happy to arrange delivery. Please contact us via whatsapp or email to arrange payment and delivery separately.
We will process your order within 3 days and you will receive a tracking number when your order is dispatched. Delivery normally arrives within 3 - 5 days after you receive your order dispatch confirmation. To avoid over-production, we keep limited inventories.
As all our products are handmade, for pre-order, your order may take 10 - 45 days to arrive.
Please note that if you placed an order with multiple products while one of them is a pre - order, we will send the full order only when the pre - ordered item is back in stock unless requested otherwise.
If you have any questions on your delivery, please do not hesitate to contact us via our phone number/whatsapp/facebook/submit your question in this page.
Pre-order refers to products where we currently do not have stock on hand or are currently delivering to Hong Kong. As our products are handmade, for pre-order, your order may take 10 - 45 days to arrive.
In rare occasion where you do not receive your delivery within 45 days, please accept our sincere apology and we will contact you to see if you would like to continue waiting for the delivery or arrange a refund.
We are sorry that you are unhappy with your products. We appreciate your feedback if there is anything we could improve. If you would like to request for a refund of your product(s), please notify us via email no later than 3 days from the day you receive your product(s). We will further notify you the delivery address for return. Please include your original invoice and mail your return within 7 days upon receiving our email. We are not liable for any returns lost in the mail, please insure your package and save your tracking information. All products must be returned unworn and in the same packaging it came in. We will process your refund within 3 - 7 days upon receiving your returned product(s). We will not be liable for the delivery cost for the return of products.
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